COUNSELLOR
FUNCTION / DEPARTMENT : TEST PREPARATION
LOCATION : CHENNAI
Major accountabilities of position:
ENROLLING STUDENTS ON THE TEST PREP AND ADMISSIONS:
Extremely interesting and rewarding career opportunity for candidates looking to make a career in Education industry as a counsellor and Center Administrator. The job involves counselling & guiding students and parents for overseas education and related admission process including details of training on the USMLE, OET, GRE, GMAT, SAT, TOEFL, IELTS, USMLE.
• Following up with the students
• Convert enquiries into enrollments
• Conduct research on courses and universities
• Participate in education fairs Liaison with foreign University delegates
• Assisting students with their Application & Visa process
• Opportunity to travel overseas for training & familiarization at partner Universities
• Opportunities for lateral & vertical growth within the organization
• Working days: 6 days a week
TRAINING & CONTINUOUS PROCESS IMPROVEMENT:
• Implementing the quality framework to all milestones are completed within the established quality benchmarks.
• Demonstrate strong customer service orientation in all spheres of activities.
• Motivate team members to support and sustain a positive work environment.
CUSTOMER SERVICE DELIVERY:
• Accountable for client satisfaction in areas of responsibility, against service level agreement and to ensure achievement of key performance indicators.
• Handle escalations and to ensure client satisfaction in issue resolution.
• Independently manage daily/weekly/monthly client reviews.
CUSTOMER SERVICE DELIVERY:
• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Provide coaching and feedback to team members and enable them to improve performance and meet quality norms.
• Provide inputs on process and systems to the team members.
• Ensure compliance with internal policies and procedures.
CONVERSIONS:
• Track Premium and Mixed student’s conversion for partner universities.
MATH TRAINER FOR KIDS (AGE GROUP 4-14)
FUNCTION / DEPARTMENT : MATHEMATICS
LOCATION : CHENNAI
Major accountabilities of position:
TEACHING MATH TO KIDS IN AN ENGAGING AND FUN LOVING ATMOSPHERE:
Extremely interesting and rewarding career opportunity for passionate teachers looking to make a career in Education industry as a MATHPLUS teacher. The job involves teaching Math’s to kids from 4 to 14 years of age. Guiding them understand the concepts in a creative manner. Should be patient in teaching concepts to the child.
ScoreGetter is an official partner with MATHPLUS – USA. MathPlus is a company incorporated in the USA. The prime motive of the organization is to get the students to love Mathematics. Getting them to reach “How and WHY” is the must in MathPlus – ScoreGetter.
THE CANDIDATE MUST POSSES:
- Should be creative in teaching concepts to the kids.
- Should possess the necessary skills to teach students of different levels.
- Skill of teaching while maintaining a light and fun loving positive atmosphere in the class.
- Incorporate many math courses as a class and provide additional guidance to the students.
- Give practicing home work to the students based on the classwork.
- Must possess the skills to make the kids understand the concepts and develop reasoning skills.
HEAD COUNSELLOR
FUNCTION / DEPARTMENT : ACS
LOCATION : CHENNAI
Major accountabilities of position:
OPERATIONS & PROCESS MONITORING:
• Monitoring and enhancing the performance of the team in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/development.
• Operational responsibility of managing the incoming volume and taking appropriate actions (arranging for overtime etc).
• Work load Management – managing the day to day planning, operation advisor’s team to meet required service level components and quality standards.
• Timely reporting to communicate performance related indicators to the team and the Management.
TRAINING & CONTINUOUS PROCESS IMPROVEMENT:
• Implementing the quality framework to all milestones are completed within the established quality benchmarks.
• Demonstrate strong customer service orientation in all spheres of activities.
• Motivate team members to support and sustain a positive work environment.
CUSTOMER SERVICE DELIVERY:
• Accountable for client satisfaction in areas of responsibility, against service level agreement and to ensure achievement of key performance indicators.
• Handle escalations and to ensure client satisfaction in issue resolution.
• Independently manage daily/weekly/monthly client reviews.
CUSTOMER SERVICE DELIVERY:
• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Provide coaching and feedback to team members and enable them to improve performance and meet quality norms.
• Provide inputs on process and systems to the team members.
• Ensure compliance with internal policies and procedures.
CONVERSIONS:
• Track Premium and Mixed student’s conversion for partner universities.
FACULTY- QUANTS/VERBAL
FUNCTION / DEPARTMENT : SALES & OPERATIONS
LOCATION : CHENNAI
Major accountabilities of position:
• Responsible for conducting training sessions as per the schedule.
• Ensure regular student assessments.
• Act on feedback provided.
• Support development of the content.
• Responsible to design additional assessment on courses.
• Ensure appropriate use of training aids to enhance students experience and learning outcomes.
• To be able to recommend books and materials, revising curriculum, and recommending teaching assignments wherever appropriate.
• Participates in student advising and registration.
• Ensure timelines for course completion.
• Mentoring and reporting student progress.
• Help with counselling if need be.
BUSINESS DEVELOPMENT MANAGER
FUNCTION / DEPARTMENT : BUSINESS DEVELOPMENT MANAGER/SALES ENABLEMENT
LOCATION : CHENNAI
Major accountabilities of position:
• Achievement of assigned revenue target from allotted accounts (schools/ colleges).
• Centre wise, product wise profitability planning to generate business
• Responsible for end to end account management
• Ensure new business development and client retention
• Plan, execute and review marketing activities encompassing ATL, BTL and promotion
• Campaigns with maximum ROI
• Monitor, Assess and report competition activities
• Build strong partnership with educational institute and other business associations
• Effectively manage marketing inventory
ASSISTANT BUSINESS DEVELOPMENT MANAGER
FUNCTION / DEPARTMENT : BUSINESS DEVELOPMENT MANAGER
LOCATION : CHENNAI
Major accountabilities of position:
• Achievement of assigned revenue target from allotted accounts (schools/ colleges) Centre wise, product wise profitability planning to generate business.
• Responsible for end to end account management.
• Ensure new business development and client retention.
• Plan, execute &review marketing activities encompassing ATL, BTL & promotion campaigns with maximum ROI.
• Monitor, Assess and report competition activities.
• Build strong partnership with educational institute & other business associations.
• Effectively manage marketing inventory.
ADMISSIONS ADVISOR/SR. ADMISSION ADVISOR
FUNCTION / DEPARTMENT : ADMISSIONS
LOCATION : CHENNAI
Major accountabilities of position:
• Advise the registered students for all admission products.
• To be a single point interface for admissions value chain-College Shortlisting, editing and submissions and visa.
• Ensure students are advised on correct universities selection along with timelines of application.
• Guide, assist and ensure students with successful completion of all key milestones of the admission Process-Shortlisting.
• Editing, Application, Visa and post visa formalities.
• Guide on profile building and interview preparation.
• Ensure TATS and SLAs are adhered to etc.
• Coordinate with Zonal ACS Team to provide seamless Services to Admission Students.
CENTRE MANAGER
FUNCTION / DEPARTMENT : SALES & OPERATIONS
LOCATION : CHENNAI
Major accountabilities of position:
• Creates preferential access for TPR products.
• Builds professional partnerships with educational institutes in the regions.
• Meets city profit margins.
• Contributes to revenue generation at centers.
• Driving team to close sales and follow up on the databases.
• Guiding and mentoring team on closing cases and handling client relationships
FRANCHISEE SUPPORT MANAGER – ABC
FUNCTION / DEPARTMENT : SALES ENABLEMENT
LOCATION : CHENNAI
Major accountabilities of position:
• Support and guide franchisee on on-boarding process and compliance of Scoregetter.
• Induction of franchisee as per process.
• Responsible for development and management of franchisee centers.
• Drive & Review franchise performance ensure achievement of revenue targets .
• Ensure timely collection of payments from franchises.
• Support RM in efficient coordination between Franchisee and Head Office in administrative matters which need HO attention.
• Support conduct of center audits and review areas for improvement.
• Ensure training of franchisee staff.
• Identifying and acquiring new franchisee along with the regional/zonal/national team as per the market expansion plan.
• Manpower planning of franchisee.
• Support and participate in business development activities including institutional tie-ups with Franchisee.
• Implementation of HO/zonal/regional campaigns at the franchise centers.
